ClinicOS Receptionist · Always listening

Every signal finds
its receptor.

Your clinic's AI does the same.

Like a cell membrane, ClinicOS Receptionist sits at the boundary of your clinic and the outside world — listening, filtering, routing every call, message, and patient to exactly the right place.

Australian practices only · No commitment · We'll reach out when your spot is ready.

24/7AI reception
<3sResponse time
RAGKnowledge powered
Works alongside
Medicare
Best Practice
Medical Director
HotDoc
Tyro Health
HealthEngine

What it does

Everything your receptionist
wishes they had time for.

From the moment a patient gets in touch to the moment they leave, ClinicOS Receptionist keeps the clinic breathing — calmly, reliably, without anyone being put on hold.

AI Voice Reception

A calm, natural-sounding AI answers inbound calls around the clock. It understands what patients need, picks up on urgency, and knows exactly when to bring a human in.

Live Queue Management

A real-time view of every patient in the building — arrived, checked in, with the doctor, complete. Wait times, urgent flags, and task alerts, all in one calm dashboard.

Ask ClinicOS

An always-on knowledge assistant for your reception staff. Doctor schedules, walk-in policies, insurance questions, referral rules — ask in plain English, get a clear, cited answer in seconds.

Voice input supported. No training required. It learns from your clinic's own documents.

Messaging & SMS Triage

Incoming SMS and messages are handled automatically. Routine queries are answered. Anything needing a human lands in a clear review queue — nothing falls through the cracks.

Appointment Scheduling

Day, week, and month calendar views with provider filtering. Patients can book via the AI — appointments appear in the dashboard the moment they're confirmed.

AI Modules

Three intelligence layers.
One unified view.

Each module runs independently and feeds into a single monitoring screen — so your team always knows what the AI is doing, and why.

Live call monitoring
See every active AI call in real time — caller identity, intent, sentiment, and a running transcript summary. No black box.
Reads the room
When a caller sounds distressed or describes something urgent, the AI surfaces the call immediately for human attention — before it becomes a problem.
Warm handoffs, not cold transfers
When a call needs a human, full context travels with it. Your receptionist knows who's calling and why — so the patient never repeats themselves.
Full interaction history
Every call, every decision, every outcome — logged and searchable. Useful for quality review and peace of mind.
Your knowledge, instantly searchable
The assistant is trained on your clinic's actual documents — protocols, schedules, billing guides, and policies. Not the internet.
Plain English, cited answers
Staff ask questions the way they'd ask a colleague. The assistant answers clearly, with a reference to the source document and a confidence score.
Voice input ready
Hands-on with a patient? Just speak the question. The assistant transcribes and responds — no typing required.
Always current
As you update documents and protocols, the knowledge base updates with them. It always reflects your actual clinic policies.
Everyone sees the same thing
Queue changes appear instantly on every workstation simultaneously. No refreshing. No "is this up to date?" — it just is.
AI-assisted check-in
Patients can check in via AI voice or SMS. A queue entry is created automatically, staff are notified, and a wait number assigned — without anyone touching a keyboard.
Smart escalation
When a patient waits too long, an alert fires, a task is created, and it's assigned to the right person. Nothing sits quietly getting worse.
Full audit trail
Every status change logged with time, actor, and context — human or AI. Useful for quality review, incident reporting, and handovers.

The flow

From first contact
to final discharge.

01
Patient gets in touch

Call, SMS, or message — the AI intercepts it before it reaches your front desk, ready to help immediately.

02
Intent is understood

The AI identifies what the patient needs, how urgently they need it, and whether a human is required — instantly.

03
Action is taken

Appointment booked, task created, script queued, or call warmly transferred — with full context passed to whoever receives it.

04
Dashboard reflects reality

The queue, metrics, and interaction log update live. Every workstation sees the same picture. The whole team is on the same page.

Integrations

Works with the tools
your clinic already uses.

ClinicOS Receptionist is designed to sit alongside your existing systems — not replace them. No ripping and replacing. No retraining from scratch.

Medicare & DVA
MBS billing, bulk billing, DVA claim support
Best Practice
Schedule sync, patient records, appointment status
Medical Director
Patient management and clinical notes integration
HotDoc
Online bookings, patient reminders, telehealth
Tyro Health
EFTPOS, health fund claiming, gap payments
HealthEngine
Appointment bookings and patient acquisition

Early access

The waitlist is open
for Australian clinics.

We're rolling out to a small group of GP and specialist practices first. Join the list and we'll be in touch when your spot is ready — no commitment required.

Australian practices only · No spam · Unsubscribe any time